12.11.26
Black Friday Q&A
We have officially launched our BIGGEST sale ever!!!!!
Looking back over the last 12 months we are truly grateful for the support from each and every one of you.
Moving into the festive season we want you all to look your BEST!
We are doing 40% off for the first 4 hours of our Black Friday sale! Then 30% off whilst stock lasts. Get your cart ready.
Don't Miss Out!
Love,
THE WAITING ROOM x
BLACK FRIDAY SALE DETAILS
WHEN DOES THE BLACK FRIDAY SALE START?
Our biggest sale yet begins on Thursday 12 November at 10am Sydney time (AEDT)!
For the first four hours, enjoy 40% OFF sitewide. From 2pm onwards, the discount will be 30% OFF sitewide.
HOW LONG WILL 40% OFF BE AVAILABLE?
Our special 40% OFF offer is available for just four hours, from 10am to 2pm on Thursday 12 November.
Once those four hours are over, the sale will move to 30% OFF sitewide. These are our lowest prices of the year and no pieces will be reduced any further!
IS EVERYTHING INCLUDED IN THE SALE?
Our Black Friday offer is 30% OFF site-wide, with 40% OFF for the first four hours.
No-exclusions Apply.
WHAT HAPPENS IF SOMETHING SELLS OUT?
Some of our most-loved pieces are available in very limited quantities and we can't promise a restock.
If there's something you've had your eye on, we'd recommend having it ready on your wishlist before the sale begins! x
Last year we sold-out within 24hrs and some styles within an hour of launching, we are not doing early access this year, so just make sure you are online at 10am and you have a good chance at securing the piece you love.
ARE YOU RESTOCKING THE LIZ COAT?
Yes! We will be restocking our most-loved pieces, especially for Black Friday!
Our Liz Plaid Cuff Coat will be restocked in both Navy and Burnt Butter, along with our sold-out SŒur Sweater in Navy and our much-loved Frenchie Forever Turtlenecks.
These restocks are in very limited quantities, so we'd recommend being online right at 10am on Thursday 12 November if there's something you've had your eye on!
We can't wait for you to get your hands on them! x
SHIPPING & DISPATCH
HOW MUCH IS SHIPPING?
We offer complimentary shipping on Australian orders over $300 AUD!
For all other orders, shipping costs are calculated at checkout based on your location and order size.
WHEN WILL MY ORDER BE DISPATCHED?
With our very very small dispatch team, please allow us a little extra time while our sales volume is out of the usual.
Our usual dispatch times are 1–3 business days for express orders and 2–5 business days for standard orders.
However during this Black Friday Period. Our dispatch times are now 3-5 business days for express and 5-10 business days for standard. However! We will be trying our absolute hardest to get your orders out as soon as we can!
You'll receive a shipping confirmation email with tracking details as soon as your order is on its way!
DO YOU SHIP INTERNATIONALLY?
Yes, we do! Our Black Friday sale is open to our international TWR girls too.
International shipping costs are calculated at checkout. Please note that customs duties, import taxes and any additional fees are the customer's responsibility.
RETURNS & EXCHANGES
WHAT IS YOUR BLACK FRIDAY RETURN POLICY?
As this is our biggest sale of the year, all Black Friday purchases are final sale and cannot be returned or exchanged for change of mind, incorrect sizing or preference.
Please take a little extra care when selecting your pieces and refer to our sizing suggestions in our product descriptions.
Of course, your rights under Australian Consumer Law still apply if an item is faulty or doesn't meet consumer guarantees.
WHAT IF I RECEIVE A FAULTY OR INCORRECT ITEM?
If something isn't quite right with your order, we're so sorry!
Please reach out to us at admin@the-waitingroom.com.au or use our returns portal so our team can help make things right.
We'll cover the applicable return and replacement shipping costs for faulty or incorrect items in accordance with our returns policy and your consumer rights.
This follows your existing returns and exchange policy, which already states that sale purchases are final sale.
DISCOUNTS & ORDERS
DO I NEED A DISCOUNT CODE?
No discount code is needed! Your Black Friday savings will be applied automatically at checkout.
CAN I USE ANOTHER DISCOUNT CODE?
Black Friday discounts can be used in conjunction with free shipping threshold discounts. However, they can not be combined with any other promotional offers or discount codes such as your welcome 10.
Our 40% OFF offer is our biggest discount ever, and we're so excited to share it with you!
CAN I CHANGE OR CANCEL MY ORDER?
Please double-check your sizes, colours and delivery details before completing your purchase.
Once your order has been placed, we'll do our best to help with any changes, but we cannot guarantee amendments or cancellations once processing has begun.
CAN I GET A PRICE ADJUSTMENT ON AN EARLIER ORDER?
Black Friday discounts apply only to purchases made during the promotional period. We're unable to apply the discount retrospectively to orders placed before the sale.
Contact
Still have a little question? We're always happy to help!
Please email our team at admin@the-waitingroom.com.au and we'll get back to you as soon as we can. Our email response time during Black Friday is 1-2 Business Days.
With love,
The Waiting Room x